Frequently Asked Questions

Everything you need to know about our animal-loving apparel and gear.

How does my purchase help the animals?

Every purchase from our shop directly supports the Wisconsin Humane Society's mission. Proceeds go toward providing food, medical care, and shelter for thousands of animals in our community.

What is your return policy for apparel?

We accept returns for unworn and unwashed items within 30 days of purchase. Please ensure tags are still attached and include your original packing slip for a full refund.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Do you offer international shipping?

Currently, we only ship within the United States and Canada to ensure we can provide the most reliable service to our local supporters.

How should I care for my WHS branded clothing?

To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal and Apple Pay.